Finding the right therapist is an important step, and I want to ensure that my approach aligns with your needs and goals. That’s why I schedule new client appointments only after offering a free 10–15-minute consultation.

This consultation takes place over the phone at a time that works for you. I’ll call you at your preferred number to learn more about what brings you to therapy and to share how I can support you.

During this brief call, we’ll explore whether my therapeutic approach and expertise align with your goals. While I won’t be your therapist yet, I’ll ask general questions to better understand your needs.

If we decide we’re a good match, you’ll have the opportunity to schedule your first appointment right away or go over the process for scheduling if you need some time to decide. If it’s not the right fit, I can provide suggestions on how to continue your search for a provider who better suits your needs.

This process is designed to help you feel confident and supported in starting your therapeutic journey.

To run my practice and enhance your experience, I utilize two platforms:

• SimplePractice: For scheduling appointments, conducting telemedicine sessions, and managing medical records.

• Headway: For billing and insurance processing.

If you are paying for services out-of-pocket, you only need to create a SimplePractice account and won't receive any additional emails.

Setting Up Your SimplePractice Account

1. Receive an Invitation
   You'll receive an email invitation to join the SimplePractice Client Portal.

2. Create Your Account

   • Click the "Sign In" button in the email.

   • Set up your password and complete your profile.

3. Access the Portal

   • Log in to manage appointments, complete intake forms, and join telemedicine sessions.

For detailed instructions, refer to SimplePractice's guide: Getting started guides for clients: How to log in to the Client Portal.

Setting Up Your Headway Account

If you will be billing your insurance, you will receive an email from Headway after scheduling your initial appointment.

1. Receive an Email from Headway
   After scheduling your initial appointment, you'll get an email from Headway to set up your billing account.

2. Create Your Account

   • Click the link in the email to create your Headway account.

   • Provide necessary information, including insurance details and payment methods.

3. Complete Required Forms

   • Acknowledge standard forms that allow Headway to submit claims to your insurance provider on your behalf.

For more information, visit Headway's FAQ page: Frequently Asked Questions.

Important Notes

• Timely Setup: Please complete both accounts promptly to ensure seamless scheduling, telemedicine access, and billing.

• Support: If you encounter any issues, feel free to contact me for assistance.

By setting up these accounts, you'll have streamlined access to scheduling, telehealth services, and billing information, allowing us to focus on your therapeutic journey.

Access your Client Portal in SimplePractice to conveniently request appointments directly.

To access your Client Portal in SimplePractice, follow these steps:

1. Access the Client Portal:

   • Navigate to the Client Portal URL provided by Dr. Vidot-Hidalgo.

   • If you don't have the link, check your email for a welcome message from Dr. Vidot-Hidalgo containing the Client Portal access link.

2. Log In as an Existing Client:

   • On the Client Portal homepage, select "I'm an Existing Client."

3. Request a Sign-In Link:

   • Enter the email address associated with your Client Portal account.

   • Click "Send Link."

   • A confirmation message will appear, indicating that a sign-in link has been sent to your email.

4. Check Your Email:

   • Open your email inbox and locate the message with the subject line "Sign in to your Client Portal."

   • If you don't see the email, check your Spam, Junk, or Promotions folders.

5. Access the Client Portal:

   • In the email, click the "Sign In" button.

   • This will open the Client Portal in your web browser, granting you access to your account.

Important Notes:

• The sign-in link is valid for 24 hours and can only be used once.

• If the link expires, repeat the steps above to request a new sign-in link.

• For added convenience, consider bookmarking the Client Portal URL for future access.

• If you encounter any issues during this process, please contact Dr. Vidot-Hidalgo for assistance. Please note that email responses may take one to two business days.

For more detailed instructions, you can refer to SimplePractice's guide: Getting started guides for clients: How to log in to the Client Portal.

By following these steps, you'll be able to conveniently schedule your next appointment through the Client Portal.

Standing appointments are recurring sessions reserved at the same time and day each week. In my practice, I do not offer standing appointments, similar to how many medical professionals schedule their patients.

This approach ensures equitable access to appointments for all clients. For instance, evening slots are in high demand, and with limited availability, this system allows more individuals to have access to these times as needed.

By not holding specific time slots, I can also maintain flexibility to accommodate unforeseen emergencies or illnesses by rescheduling within the same week when possible. Additionally, this scheduling model supports my commitment to balancing my clinical work with other professional and community service responsibilities, ensuring that I continue to provide high-quality care.

While I cannot guarantee specific recurring time slots, I will do my best to honor your scheduling preferences and desired frequency—whether weekly, bi-weekly, monthly, or as needed. Together, we’ll find a schedule that works for you and supports your therapeutic goals.

Please be aware that I do not provide 24-hour on-call services. If you are experiencing a medical or psychological emergency, please immediately call 911 or go to your nearest hospital emergency room.

Additionally, for immediate emotional support, you can contact the 988 Suicide & Crisis Lifeline by dialing 988. This free, confidential service is available 24/7 to assist individuals in distress.

988 Lifeline

Your safety and well-being are of utmost importance. Please utilize these resources to receive the immediate care you need.

Cancellation Policy

To avoid a charge, please notify me at least 48 hours before your scheduled appointment if you need to cancel or reschedule.

Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the session rate.

I understand that unexpected situations arise, but this policy is in place to support my time and ability to provide care for others. Since I am only compensated for the time I work, late cancellations leave me unable to offer that spot to someone else who may need it. Your understanding is greatly appreciated.