Messaging Terms, Privacy Policy & Secure Communication Notice

Messaging Terms & Conditions

By providing your contact information through this website, you agree to receive informational messages from Dr. Frances Vidot-Hidalgo, LLC. These messages may include appointment reminders, scheduling updates, and other administrative communications.

  • Message frequency may vary.

  • Message and data rates may apply depending on your mobile carrier.

  • To opt out of receiving text messages anytime, reply with “STOP.”

  • You may reply with “HELP” or contact therapy@drvidothidalgo.com for technical assistance.

Mobile SMS Messaging Privacy Policy

Information Collected:
We may collect your name, phone number, email address, and other information provided through our contact or scheduling forms.

Use of Information:
This information is used to provide the services you request, including but not limited to:

  • Appointment scheduling and reminders

  • Billing and account updates

  • General client service communication

Sharing of Information:
Dr. Frances Vidot-Hidalgo may share your information with third-party service providers, such as payment processors or legal authorities, solely as necessary to fulfill operational or legal obligations.

  • We do not sell, rent, or share your mobile information with third parties for marketing or promotional purposes.

  • All information is handled in accordance with CTIA guidelines (Section 5.2.1).

Your Rights:
As a current or prospective client, you understand:

  • You may text STOP at any time to unsubscribe from SMS communications.

  • You may text HELP or email therapy@drvidothidalgo.com to receive technical assistance.

  • Message frequency may vary, and standard carrier rates may apply.

  • You may request to have your data removed by contacting us at therapy@drvidothidalgo.com.

Secure Communication & HIPAA-Compliant Technology

Dr. Frances Vidot-Hidalgo uses HIPAA-compliant platforms to support your privacy and confidentiality. These include:

  • iPlum for secure text messaging, voicemail, and phone communication

  • Paubox for encrypted, HIPAA-compliant email services

While these services are designed to help protect your information, please be aware that no electronic communication can ever be 100% secure, particularly once messages are stored or accessed on your personal devices. You are encouraged to use discretion when communicating by phone, text, or email.

Communication Guidelines

Electronic communications (text and email) are used only for non-clinical purposes, such as:

  • Scheduling or rescheduling appointments

  • Appointment reminders

  • General updates or logistical information about the practice

Dr. Vidot-Hidalgo does not use text or email to provide therapy or respond to mental health emergencies. Please do not send sensitive clinical information, therapy-related content, or urgent concerns through text or email. If you are an active client, please use the secure messaging feature within the SimplePractice Client Portal for any clinical-related questions or updates. This helps protect your privacy and ensures that sensitive information is handled through a HIPAA-compliant platform.

If you are experiencing a medical emergency, call 911.
If you are experiencing a mental health crisis, call or text 988 (Suicide & Crisis Lifeline).